When an iPhone is connected to your computer for the first time, the Apple Mobile Device USB driver has installed automatically so that the iPhone can be recognized by the computer to import photos, music, videos and other files from the iPhone.
To enable a Windows OS to interact with an Apple iPhone, iTunes would install Apple Mobile Device USB Driver and a set of other background processes.
Apple Mobile Device Service is a must-have if you want your iPhone, iPad or iPod to be synchronized with the computer.
Apple Mobile Device USB driver is one the background processes out of the 10+ background processes when you download and install iTunes for Windows 10 computer.
Apple Mobile Device USB driver decides whether or not your computer can interact with an iPhone properly.
Many Windows 10 users are reporting issues when connecting to iTunes, where the app fails to detect or recognize your iPhone, iPad or iPod when connected to a PC running newest operating system.
When you load iTunes into a Windows 10 PC, for some reason, the device drivers do not load into the USB Serial Bus Controller of the Device Manager.
By design, Apple Mobile Device Support is a key software component for iTunes to interact with iPhone.
The giant, complex component system sometimes retards iTunes, making iPhone to computer transfer sluggish and lengthy.
If somehow the Apple Mobile Device USB driver is missing or corrupted in Windows 10, Apple mobiles like iPhone 7 or iPhone 8 can’t be recognized by your computer.
And in that case, you won’t be able to import various file formats from your iPhone.
There are cases when a stop and start processor unplugging the device and then plugging it again can return your iTunes back to normal.
But in other cases, you will need to reinstall iTunes all from the start for proper use.
If you are still facing the problems then try the solutions given below:
1) Make sure you have clicked on “Trust” in Trust your computer prompt:
When an iPhone, iPod touch or iPad is connected to a computer, a “Trust This Computer?” prompt is shown on the Apple device. Make sure you tap on trust in the prompt menu so that files can be imported or exported between the devices.
2) Remove iTunes and its related components from the computer:
Use the Control Panel to uninstall iTunes software and all the related software components.
All the software you need to delete are as follows:
ii. Apple Software Update
iii. Apple Mobile Device Support
v. Apple Application Support 32-bit
vi. Apple Application Software 64-bit
On some systems, iTunes might be responsible for installing two versions of Apple Application Support. In this case, it is expected that both the versions of the software are uninstalled.
Follow these steps to uninstall the programs properly:
1. Open the Common Files folder and then the Apple folder.
2. Delete the following folders, if they exist
3. Open Local Disk (C:) located on the PC, or whichever hard disks the programs are installed on
4. Open the Program Files folder.
5. Find the following folders and delete them, if they exist:
6. Right click on the Recycle Bin and then select on “Empty Recycle Bin”.
After having removed everything that was stated in the article, It is recommended that all the past copies of the iTunes Installer files are removed from your Downloads folder or wherever you may have put one.
Then you should download a fresh copy of the latest version of iTunes from the official Apple website.
After uninstalling all these files make sure to restart the computer and then install the iTunes software with the latest installer file you downloaded as explained above and then try to sync your iPhone again.
Sometimes, outdated or expired security software can hinder the success of an iTunes installation or sync.
Visit your Control Panel applications to make sure you don't have any free copies of expired/outdated software laying around on your computer.
3) Uninstall the Apple Drivers:
The computer is not able to recognize the iPhone due to the corrupted drivers present on the system.
To remove the Apple Drivers from the computer proceed with the following steps:
i. Open Device Manager on the computer.
ii. Expand the category “Universal Serial Bus Controller”.
iii. Right-click on the device and then tap on Uninstall from the pop-up menu. After this, you will be asked to confirm the uninstall. Tap on the checkbox next to “Delete the driver software for this device” if you see it. And then click on OK button to uninstall the driver.
iv. Click on Action which is located in the top menu bar and then click on Scan for hardware changes.
4) Update the Drivers:
The steps mentioned above may successfully resolve the problem, but if they don’t, try to update the Apple Mobile Device USB driver.
If you don’t want to install some additional software you may proceed with the steps given below to update the drivers manually:
i. Firstly, make sure that you have installed the latest version of iTunes on your computer.
ii. Open Control Panel.
iii. Select Hardware and Sound in the Control Panel.
iv. Then tap on Devices and Printers.
v. Your Apple device (iPhone, iPod or iPad) should be displayed in the Unspecified section. Right click on it and then select Properties.
vi. Tap on Hardware tab and then click on Properties button.
vii. From the General tab, select the Change settings button.
viii. Select the Driver tab and then click on Update Driver.
ix. Choose “Browse my computer for driver software”.
x. Select “Browse...” and then navigate to the local disk in which the drivers are installed. The drivers are either installed in “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers” or “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers”. If you don’t have the drivers folder, it is possible that your installation of iTunes didn’t include it. You need to uninstall and then re-install iTunes and the folder should be created.
xi. Then you need to click on “Next” and then in the next window click on “Close”.
After completing these steps, your Apple device should now be detected successfully within iTunes.